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FAQ

• I get the wrong letters and/or symbols when typing on my computer.

  If your keyboard isn't typing the correct characters, you may have the incorrect input language selected. Please check the language preference settings of your system. If the correct language is not present, add this language to the system. If you use more than one language on your system, make sure to select the correct one. Set the correct language as explained in the keyboard settings page https://support.microsoft.com/en-us/windows/manage-the-input-and-display-language-settings-in-windows-12a10cb4-8626-9b77-0ccb-5013e0c7c7a2

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How to turn on gaming mode?

  You can enable/disable the special gaming mode for disabling the windows key by pressing the FN + Windows key.

• The WASD keys are swapped with the arrow keys. How can I swap them back?

  If you accidentally swapped the WASD keys with the arrow keys, try the following to swap them back. - FN + W or - ALT + W Note: on Azerty keyboards: replace the W with the Z.

• Can I use this keyboard/mouse on Xbox One?

  You can use our mice and keyboards on the Xbox One. Please note that Xbox One supports the use of mouse and keyboard in some games and apps, but it doesn’t work for every game or app. The game or app publisher must enable this feature for their content. For more information, consult the Xbox support website via https://support.xbox.com/help/Hardware-Network/accessories/mouse-keyboard

• How do I change the colour modes?

  To change the colour modes Press the ScrLk key to activate the lighting. Each press of the ScrLk key will change to a different colour mode. To change the brightness: press the FN-key + the arrow up or arrow down key marked with a light bulb To change the movemement of a colour mode: press the FN-key + the arrow left or arrow right key. This applies to all moving colour modes. Left = slower, right = faster

• Can I use this keyboard on PS4/PS5?

  This keyboard is not suitable for PS4 or PS5.

• Can I change the keycaps and switches?

  It is possible to change the keycaps but not the switches.