Downloads

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FAQ

• I get the wrong letters and/or symbols when typing on my computer.

  If your keyboard isn't typing the correct characters, you may have the incorrect input language selected. Please check the language preference settings of your system. If the correct language is not present, add this language to the system. If you use more than one language on your system, make sure to select the correct one. Set the correct language as explained in the keyboard settings page https://support.microsoft.com/en-us/windows/manage-the-input-and-display-language-settings-in-windows-12a10cb4-8626-9b77-0ccb-5013e0c7c7a2

• Is it required to turn off the product to save power?

  This product uses standby (sleep) mode to save battery power. When the product is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power. To make sure that there is no signal still going from the computer to the product, when the product is not used (since some computers continuously power their USB-ports, even when the computer itself is switched off), We recommend to doublecheck the power management options of the USB-port, if switching the product on/off is not an option.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Windows doesn't show a pincode. What is the pincode?

  When you try to connect for the first time, Windows will display a code to be typed on the Trust keyboard. If this does not work for some reason, Windows may not be able to generate a new code anymore. What you can do to solve this, is to use a random code (for example, 0000) on your own keyboard and on the Trust keyboard too. The first time you need to enter the code (0000) on your own keyboard (e.g. on your laptop) and then click 'Connect.' Then repeat the same code (0000) on the Trust keyboard, followed by ENTER on the Trust keyboard. The connection between your computer and keyboard should now be established. Note: When you enter the code on the Trust keyboard, it must take place immediately (i.e. within a few seconds) after you have typed it on your own keyboard, otherwise Windows will not get it and the connection will not be made.