Downloads

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FAQ

• Where can I get drivers for my Trust product?

  This product doesn't need any drivers to function. Just connect and the product should work.

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• Is it required to turn off the product to save power?

  This product uses standby (sleep) mode to save battery power. When the product is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power. To make sure that there is no signal still going from the computer to the product, when the product is not used (since some computers continuously power their USB-ports, even when the computer itself is switched off), We recommend to doublecheck the power management options of the USB-port, if switching the product on/off is not an option.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• How can I change the button functions?

  This mouse uses a generic driver of Windows, which doesn't provide a possibility to adjust button functions. However, you can try with software which is available on internet to configure the buttons. http://www.highrez.co.uk/downloads/XMouseButtonControl.htm Please note that this solution is not official, as there is no Trust software available for programming the buttons, and therefore it is not supported, nor is proper functioning of the software guaranteed.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How do I change the dpi (cursor speed) of the mouse?

  By pressing the DPI-button you will change the DPI. There is no visual indication for the DPI selection, other than that the pointer speed on the screen will be faster or slower, depending on the DPI that is selected.

• Can I use this keyboard/mouse on PS4?

  Although our keyboards and mice are designed for use with computers, they can be used on PS4. However please note, most PS4 games do not support a keyboard and mouse. When using a (wired) keyboard or mouse with a PS4, make sure it connects well with the PS4. If the PS4 has a connection on the back, connect the keyboard/mouse to the USB-connection on the back of the PS4. Or alternatively use an extension cable or USB hub.

• Can I use this keyboard/mouse on Xbox One?

  You can use our mice and keyboards on the Xbox One. Please note that Xbox One supports the use of mouse and keyboard in some games and apps, but it doesn’t work for every game or app. The game or app publisher must enable this feature for their content. For more information, consult the Xbox support website via https://support.xbox.com/help/Hardware-Network/accessories/mouse-keyboard

• How do I install this mouse?

  To install the mouse: Insert the batteries Switch the mouse on with the button on the bottom Connect the USB-receiver to the computer without using a hub or extension cable. The computer will recognize the mouse and install the built-in driver. This might take a few moments. The mouse is ready to use. To switch on/off or change the lighting press the small button above the on/off button on the bottom of the mouse.