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FAQ

• Where can I get drivers for my Trust product?

  This product doesn't need any drivers to function. Just connect and the product should work.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• How do I install this webcam?

  The webcam functions with the built-in functionality of the computer. To install: - Connect the webcam to the computer - Make sure the webcam (and its microphone) are allowed in the Privacy settings to be used by applications - Set both the webcam (and its microphone) as the default sound input and sound output device on the computer. - When you use the webcam with an application such as Skype / Teams / Zoom, you have to set the webcam (and its microphone) as the default sound device in the settings of that application too. - When using a browser-based application, such as Meet, make sure the browser also has access to the webcam (and microphone) through the browser settings: - The webcam is ready to use.

• The webcam is not working in my chat program (Teams, Zoom, Skype, etc.)

  - Make sure that webcam has been correctly installed - When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application - In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with. - For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.

• How can I switch the lights off?

  You can dim the LED light using the wheel on the cable of the webcam, but the LED's can not be switched off completely.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• My webcam image is flipped / reversed / mirrored

  Check the image orientation in the application that you are using the webcam with. This setting is either normal or mirrored. Please note that in some meeting applications the selfview (or preview) may be flipped but the other participant(s) in the meeting will see it the correct way.

• I receive a message that the app (e.g Camera, Zoom, Teams) can't be opened? What do I do?

  This is a Windows setting. In Windows 10, use the Privacy page to choose which apps can use a particular feature. Select Start Settings Privacy. Select the app and choose which app permissions are on or off.

• The camera doesn't work correctly with Skype, but functions with other apps in Windows 10.

  We would advise to use the Skype desktop app instead of the browser version. Also make sure to download this app from the Skype website rather than from the Windows App store.

• The fps is lower than 30 fps in my webcam program?

  Factors that affect the maximum webcam's frame rate (fps) include the program that is used, the amount of light in the room, and the available bandwidth. Make sure you're getting the best frame rate possible by recording in bright lighting conditions, and not running running several USB-devices simultaneously on the computer.

• Does this product function on Linux systems?

  This particular product has been developed for use with the Windows operating systems only. Therefore drivers or installation instructions for other operating systems such as Linux are not available. Nor is in fact the use of this product in any way supported with other operating systems, which don't meet our product's specifications and requirements. We recognize that products that are designed for a certain device or system, sometimes do (partially) function on other devices or systems. However, we don't test, nor guarantee, nor support compatibility with any other device or system, unless it is specifically stated.

• How to enable the webcam/microphone (Windows 10/11)?

  How To Enable Webcam/Microphone on Windows: 1. Open Settings by pressing the Windows + I shortcut key, or by clicking the Settings icon from the Start Menu. 2. From the Settings window, click Privacy. 3. Click Camera in the left panel. You’ll see an option that says “Allow apps to access your camera“. Slide the toggle On. And select which apps can access your camera. 4. Click Microphone in the left panel and make sure the option that says “Allow apps to access your microphone.” is also toggled On. And select which apps can access your microphone. For more information on camera, microphone, and privacy, consult the extended Microsoft support information available at https://support.microsoft.com.

• The packaging states 1280x1024, but the website 640x480. Why?

  The webcam has a 1280x1024 sensor and the webcam works in some programs in this resolution (e.g. in Amcap). This 1280x1024 specification was printed in all our product information, such as on the packaging. However, on the website we have since changed the resolution to 640x480. This has to do with the fact that not all programs support the 1280x1024 resolution and work with a higher frame rate (so-called FPS). With this higher FPS, the resolution is automatically reduced to 640x480. To avoid confusion, we decided to change the specification from 1280x1024 to 640x480. We have started with the information on the website, because this is the easiest to change. The information on other materials, such as the packaging, will also be gradually changed.

• The webcam is not working on my Mac computer.

  If the webcam is not working, We recommend checking the webcam settings on the computer, such as: - Application permissions: Apple menu System Preferences Security and privacy Privacy - Check if Mac detects the camera: Apple menu icon About This Mac Overview tab System Report System Information menu Hardware Camera - Is the camera not working in a specific application? If the camera works with other applications, try resetting the screen time of the applications. - Antivirus settings

• What software can I use?

  You can use various webcam and video conferencing software with our webcams, such as the most common programs: - Zoom Meetings: https://support.zoom.us/hc/en-us - Microsoft Teams: https://support.microsoft.com/en-us/teams - Google Meet: https://support.google.com/meettopic=7306097 - Skype: https://support.skype.com/en/skype/all/

• How do I use the zoom function?

  The zoom on this device is digital. You will be able to zoom in and out if the recording / video conferencing software application supports this feature.

• The webcam shows no image on Microsoft Teams. How do I resolve this?

  Make sure that webcam has been correctly installed When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with. For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.