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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• How do I install my USB-headset?

  - Make sure your system is up to date - Unplug the headset and restart the system. - When your system has completely loaded, connect the device directly to the USB port without using a hub or an extension cable. - Check in the Device Manager if the product is correctly installed or if there is any error message reported. - On Windows 10: Verify that the microphone of the headset is allowed to be used by applications in the Microphone Privacy Settings. - When the device is recognized by the system, you need to set it as default device for sound input and output in the Sound Settings. - If the headset includes an inline remote, make sure that the controls on the remote such as headset volume and/or microphone mute are set correctly. - The headset is ready to be used.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• I have a Dell computer and am having issues with the computer audio. What can I do?

  If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices: 1. Go to the Windows Start Menu and open the Dell Optimizer software. 2. Click the Audio button. 3. Toggle the Switch to ENABLED. 4. Toggle the NOTIFICATIONS on. 5. Disable the Audio page and close the application. 6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu. If this does not solve your problem, contact the Dell support or your system administrator.

• What should I do if the volume of my microphone is too low? (Windows)

  If the volume of the microphone is too low, make sure that the AGC option is enabled in Windows. You can do this by following the instructions below: Windows 10: Go to Settings, then System and click the Sound tab on the left. After that, find the Related Settings header and click the Sound Control Panel. In the window that pops up, go to the Recording tab, press the microphone you use once and press properties at the bottom of the window. Next, go to the tab labeled Custom, check the box marked AGC and press Apply. Windows 11: Go to Settings, then Sounds, scroll to the bottom of the page and press More sound settings In the window that pops up, go to the Recording tab, press the microphone you use once and press properties at the bottom of the window. Next, go to the tab labeled Custom, check the box marked AGC and press Apply.