Downloads

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FAQ

• I get an error during installation.

  To solve errors like: - Unrecognized USB device - Device driver software was not successfully installed - Can not find driver Please follow https://www.trust.com/en/support/troubleshooting/

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• The webcam is not working in my chat program (Teams, Zoom, Skype, etc.)

  - Make sure that webcam has been correctly installed - When using Windows 10: Make sure the webcam (and if applicable, its microphone) are allowed in the Privacy settings to be used by the application - In order to use the webcam with a program, we would advise you to select the Trust webcam as the default video and audio recording device in the configuration menu from the software you are trying to use the webcam with. - For more information, please refer to software’s user information or contact the manufacturer for specific troubleshooting, which is usually available via the website of the manufacturer.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.