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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• The microphone is not working

  Check that the microphone is not muted, via the top button on the inline remote. Make sure that you have selected the headset as both the default Input and Output device in the Audio/Sound Settings of your device. If your computer has 2 separate audio connections, use the included adapter. When using Windows 10, make sure the microphone is allowed to be used by applications in the Microphone Privacy Settings

• Everything is setup correctly, but no sound.

  Check the Inline remote, as well as the device you are using the headset on: - Check that the volume of the headset is turned high. - Check that the microphone is not muted

• How do I connect my gaming headset with microphone? (video)

  This instruction video applies to all our gaming headsets with 3.5mm jack connector type https://www.youtube.com/watch?v=R4Js0Qfj5IE

• I have a Dell computer and am having issues with the computer audio. What can I do?

  If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices: 1. Go to the Windows Start Menu and open the Dell Optimizer software. 2. Click the Audio button. 3. Toggle the Switch to ENABLED. 4. Toggle the NOTIFICATIONS on. 5. Disable the Audio page and close the application. 6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu. If this does not solve your problem, contact the Dell support or your system administrator.

• I need new detachable microphone? How do I receive a new one?

  If you need a new detachable microphone, contact our support team via the contact option on the product page. Include as many details as possible such as purchase date and address details. As the more info you fill in, the quicker the team will be able to process your request and the sooner you’ll hear from our team.