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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• The microphone is not working

  Can you check the following items: The headset is connected to the correct audio connection(s) on your computer? Consult the manual for more information. There is no error message (visible by the yellow exclamation mark) reported in the Device Manager? The device is the default device for recording and playbacking / input and output? Windows 7/8: Right click on the speaker icon in the taskbar and select Playback devices > Select the correct device > Set Default > OK To activate the microphone: right-click on the speaker icon in the taskbar and select Recording devices > select the correct device > Set Default > OK Windows 10: Right click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your ouput device option To activate the microphone: right-click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your input device option Mac: Go to "System Preferences" > "Sound" Click the "Input" tab to access microphone settings. Click the microphone in the devices list to adjust the microphone settings. If the above steps don't help, connect the headset to another computer, to check if the problem persists.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• The microphone doesn't function on Nintendo Switch?

  Make sure that: the headset is plugged into the Switch’s headset jack all voice chat options both in-game and in the system settings are on. the game supports in-game chat capability

• How do I connect my gaming headset with microphone? (video)

  This instruction video applies to all our gaming headsets with 3.5mm jack connector type https://www.youtube.com/watch?v=R4Js0Qfj5IE