Downloads

FAQ

• I get the wrong letters and/or symbols when typing on my computer.

  If your keyboard isn't typing the correct characters, you may have the incorrect input language selected. Please check the language preference settings of your system. If the correct language is not present, add this language to the system. If you use more than one language on your system, make sure to select the correct one. Set the correct language as explained in the keyboard settings page https://support.microsoft.com/en-us/windows/manage-the-input-and-display-language-settings-in-windows-12a10cb4-8626-9b77-0ccb-5013e0c7c7a2

• Sometimes letters are missing when typing.

  Clean your keyboard from dust and crumbles.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How to turn on gaming mode?

  You can enable/disable the special gaming mode for disabling the windows key by pressing the FN + Windows key.

• Can I use this keyboard/mouse on PS4?

  Although our keyboards and mice are designed for use with computers, they can be used on PS4. However please note, most PS4 games do not support a keyboard and mouse. When using a (wired) keyboard or mouse with a PS4, make sure it connects well with the PS4. If the PS4 has a connection on the back, connect the keyboard/mouse to the USB-connection on the back of the PS4. Or alternatively use an extension cable or USB hub.

• Can I use this keyboard/mouse on Xbox One?

  You can use our mice and keyboards on the Xbox One. Please note that Xbox One supports the use of mouse and keyboard in some games and apps, but it doesn’t work for every game or app. The game or app publisher must enable this feature for their content. For more information, consult the Xbox support website via https://support.xbox.com/help/Hardware-Network/accessories/mouse-keyboard

• How do I use the lighting?

  To use the lighting press the FN-key together with the appropriate key designated for the lighting setting that you want to change (such as brightness). Please refer to the video on the product page as well as the manual in the downloads section of the product page for more information on using the lighting.

• How can I change the volume via the keyboard?

  This keyboard doesn't have special keys to increase or decrease the audio volume.

• I can't use the numerical keypad part of the keyboard.

  We advise to check the following: - Doublecheck that Numlock is enabled. - Mouse keys are turned off (control panel ease of access change how your keyboard works). - The keyboard driver is up to date and no errors are visible in the Device Manager.

• Can I use this keyboard/mouse on Nintendo Switch?

  This product has been developed for use with computers only. To our knowlegde, you can't use a keyboard/mouse on the Switch to play games like you can on a computer, as it's not a supported game controller. However, you can use a USB-keyboard, as long as the Switch is docked, by plugging it into the USB port on the dock, for text entry (but not for gameplay). To play games using a keyboard/mouse on the Switch, you would need to purchase some extra peripherals.