My keyboard types incorrect letters or I cannot type certain letters.

1. Check for Physical Issues:

1. Inspect the Keyboard:

   • Ensure there are no physical obstructions like crumbs or dust under the keys. Use compressed air to clean the keyboard.

2. Check for Stuck Keys:

   • Make sure no keys are physically stuck in the pressed position.

3. Test the Keys:

   • Open a text document and test each key individually to identify specific problematic keys.

2. Restart Your Computer:

Sometimes, a simple restart can resolve temporary glitches or software issues.

3. Update or Reinstall Keyboard Drivers:

1. Update Drivers:

   • Go to Device Manager (right-click on the Start button, then select "Device Manager"). Locate your keyboard under "Keyboards," right-click, and choose "Update driver."

2. Reinstall Drivers:

   • In Device Manager, uninstall the keyboard driver, restart your computer, and let Windows automatically reinstall the driver.

4. Check Language Settings:

1. Language Settings:
   • Ensure that your keyboard language settings match your actual keyboard layout. Go to "Settings" > "Time & Language" > "Region & language" and check the language and keyboard settings.

5. Try External Keyboard:

If you have access to an external USB keyboard, connect it to your computer and check if the issue persists. This can help determine if the problem is with the physical keyboard or the computer.

6. Try the keyboard on a different computer:

If the issue persist and the warranty is still valid:

In this case please make use of your warranty and exchange the product for a new one via your retailer. The following links will guide you:

My product is defective. How can I make use of the warranty?   

I bought a Trust product via Amazon and the product is defective. How can I make use of the warranty?