10 things to troubleshoot when you have problems with your speaker

Running through the 10 following tips may help you if you are having problems with your microphone.

Is the Speaker Plugged In?

Ensure that the Speaker is properly connected to the computer or device. Check USB and audio jack connections.

Are the Cables Functional?

Verify the integrity of the cables. Damaged or faulty cables can lead to connectivity issues.

Is the speaker Muted or off?

Check if the speaker has a switch or button. Sometimes, users forget to turn on the speaker.

Are the Speaker Drivers Installed?

Ensure that the necessary drivers for the speaker are installed. Drivers facilitate communication between the speaker and the operating system.

The majority of our Trust speakers do not require a driver. Please check the specific product page on https://www.trust.com/ If a driver is required it will be listed on the page.

Is the speaker Selected as the Default Recording Device?

Confirm that the microphone is set as the default device in the computer's sound settings.  Tell Me How

Are There Any Software Conflicts?

Check for conflicts with other software or applications that may be using the speaker. Close unnecessary applications or troubleshoot conflicts.

Is the Operating System Updated?

Make sure that the operating system is up-to-date. Updates can include fixes for microphone-related issues. Tell Me How

Is the speaker Compatible with the Operating System?

Verify that the speaker is compatible with the version of the operating system in use. In order to do this check the compatibility section on the product page on the Trust website:  https://www.trust.com/ 

Are There Physical Issues with the speaker?

Inspect the speaker for physical damage or issues. Broken components or loose connections can affect functionality.

Have You Tested the speaker on Another Device?

Check if the speaker works on another computer or device. This helps determine whether the issue is with the microphone or the specific system.

Remember, troubleshooting steps may vary depending on the speaker type (wirer, wireless.) and the operating system. Always refer to the speaker's user manual for specific guidance.  In order to find the manual please check the specific product page on https://www.trust.com/. 

I have done all the above and the speaker is still not working. What now?

We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty