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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• The microphone is not working on my Windows computer. What do I do?

  This microphone doesn't need a special driver, it functions with the built-in Windows driver. Make sure the computer is fully updated via windowsupdate.com Unplug the microphone. Restart the computer. When Windows has fully restarted, connect the microphone to the computer. The computer will recognize the microphone and install the built-in driver, this might take a few moments. After this, make sure to select the microphone as the default sound input device on your computer in the Windows Sound Settings. Also check that the microphone is not muted in the Sound Settings. And doublecheck in the Microphone Privacy settings that the microphone is allowed to be used by apps/software.

• The volume of my microphone is very low (Windows 10)

  If you are using Windows 10 and the microphone is not performing optimally (e.g. too low volume), we would advise to check the Windows audio drivers. Make sure the audio drivers (e.g. Realtek drivers) are up-to-date by downloading and installing the latest audio drivers via the website of the computer's manufacturer.

• What is the pick-up pattern of a microphone?

  The pick-up pattern of a microphone is the sensitivity to sound relative to the direction or angle from which the sound arrives, or how well the microphone picks up the sound from different directions. The most common types are: Cardioid, Omnidirectional, Unidirectional, Bidirectional. CARDIOID The most commonly used pattern is most sensitive at 0° (the front) and least sensitive at 180° (the back). This isolates it from unwanted ambient sound. You can use this for most recording applications. It is easy to get a good signal as the cardioid pattern blends out a bad sounding room, a noisy fan in the background, etc. OMNIDIRECTIONAL The omnidirectional microphone has equal sensitivity at all angles. This means it picks up sound evenly from all directions. Therefore, the microphone need not be aimed in a certain direction. It will be especially useful in good sounding rooms. UNIDIRECTIONAL Unidirectional microphones are most sensitive to sound arriving from directly in front (at 0°) and less sensitive in other directions. This makes unidirectional microphones effective at isolating the desired sound from both unwanted sound and ambient noise. BIDIRECTIONAL A bidirectional microphone (with figure-8 pattern) picks up the sound from in front of the microphone (at 0°) and from the rear (at 180°), but not the side (at 90° and 270°). It can be beneficial in situations where you do not want a signal coming from a 90° angle to bleed into the microphone.