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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Can I use any USB cable for charging my device with a powerbank?

  For best performance, use either the included cable from the powerbank, or the original cable from your device (phone/tablet/etc). Some cables are missing wires on the inside, which limits the maximum power that can be transferred so charging goes slower or doesn't work at all.