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FAQ

• What voltage do I need to set the laptop charger to? (before connecting to laptop!)

  Check the voltage on the bottom of your laptop or in your laptop's manual. The voltage is indicated with … V or ..Volts (see picture below) Note: If the exact voltage is not available on the laptop charger, select the closest voltage below. For example: in below situation, if 18.5 Volts can not be selected, set the charger to 18 Volts.

• The laptop charger gets a bit warm or makes a low volume noise.

  This is normal for a laptop charger. Put the charger on the ground under your desk/table with sufficient ventilation.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• There is no USB-C connector included?

  There is no connector with a USB-C connection available for our regular chargers. For USB-C a different type of charger, a USB-C charger, is required.

• I am using the correct connector for my charger, but it is not charging my laptop.

  If your charger has a voltage selector (usually located on the side of the charger), make sure that it is set at the correct voltage for your laptop.