Downloads

FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How can I change the light of the scrollwheel?

  The scroll wheel LED is linked to the 5 profiles that are available. Yellow = Profile 1 Green = Profile 2 Blue = Profile 3 Purple = Profile 4 Red = Profile 5 For information on setting up profiles, please refer to the manual.

• Where is the Mac-driver?

  This particular product has been developed for use with the Windows operating systems only. Therefore drivers or installation instructions for other operating systems such as Mac are not available.

• The downloadable file (e.g. the driver) will not completely download to my computer. What can I do?

  When the file doesn't completely download/install to your computer, we recommend : Delete the downloaded file or files To uninstall the installed file After all is removed and uninstalled, re-download the file from the website. Please note: Install the file only after it has been fully downloaded, otherwise you will receive an error. Alternatively use a different browser and/or a download manager to download the file. Make sure to install the file with administrator rights. Check that your virus software program is configured correctly for downloads. When more than 1 file is available, make sure to download the correct file for your article version and operating system version.

• When I use the software, it says NO DEVICE. What can I do?

  Make sure that when you download, install and use the program you are doing so with administrator rights (right-click run as administrator).

• How do I clean the mouse?

  We recommend keeping the mouse free from dust, dirt and liquids. Make sure that especially the scroll wheel, buttons and sensor under the mouse remain free of this. In addition, it is important to ensure that the wire is not pinched. Before you clean your mouse, always disconnect the mouse from the computer. Do not use solvents, but slightly dampen a soft, lint-free cloth with a little water or a mild cleaner (without rubbing alcohol, as this may discolour the mouse) and gently wipe the mouse with this cloth. When you clean the bottom of the mouse (where the lens is), do not put pressure on the lens. When you're done, use e.g. a dry cotton swab to gently sweep over the mouse to ensure that it is really dry and that no moisture is left on the mouse. Wait a few minutes before you connect the mouse again.