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FAQ

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• How do I configure my mouse buttons for left/right handed usage?

  Follow the steps in the mouse settings page https://support.microsoft.com/en-us/windows/change-mouse-settings-e81356a4-0e74-fe38-7d01-9d79fbf8712b

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• How do I change the dpi (cursor speed) of the mouse?

  By pressing the DPI-button you will change the DPI. There is no visual indication for the DPI selection, other than that the pointer speed on the screen will be faster or slower, depending on the DPI that is selected.

• What does the on/off button on the bottom of the mouse do?

  There are various versions of this mouse: Original version In the original version the on/off button is used to switch on/off the mouse -02 version In the -02 version you can do the following - OFF: switch off the mouse - ON light bulb off: the mouse is on, but the LED light is off - ON light bulb on: the mouse is on, and the LED light is on -03 version In the -03 version you can do the following: - OFF: switch off the mouse - ON 5s: the mouse is on, and the LED light is on, but will go OFF when the mouse is not used for 5 seconds - ON 11m: the mouse is on, and the LED light is on, but will go OFF when the mouse is not used for 11 minutes