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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• Can I use this keyboard/mouse on PS4?

  Although our keyboards and mice are designed for use with computers, they can be used on PS4. However please note, most PS4 games do not support a keyboard and mouse. When using a (wired) keyboard or mouse with a PS4, make sure it connects well with the PS4. If the PS4 has a connection on the back, connect the keyboard/mouse to the USB-connection on the back of the PS4. Or alternatively use an extension cable or USB hub.

• Can I use this keyboard/mouse on Xbox One?

  You can use our mice and keyboards on the Xbox One. Please note that Xbox One supports the use of mouse and keyboard in some games and apps, but it doesn’t work for every game or app. The game or app publisher must enable this feature for their content. For more information, consult the Xbox support website via https://support.xbox.com/help/Hardware-Network/accessories/mouse-keyboard

• The light stays on even when the computer is off.

  If the lighting of the product does not turn off when the PC is turned off, We recommend that you check the settings of the USB port. Some computers continuously power the USB ports even when the computer itself is turned off.