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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• When I connect headphones to the speaker (or its remote), I can't change the volume?

  When you connect headphones to the speaker (or its remote), you control the volume via the computer, not via the speaker (or its remote).

• How do I install the speaker set?

  To install the speaker set Connect the USB-cable to the USB-port of the computer for power (or to a USB-charger that is connected to a wall power outlet) Connect the audio cable to the 3.5mm audio port of the computer for sound Switch the speaker on with the button on the front Turn up the volume on the speaker as well as on the computer Set the speaker as the default audio device on the computer The speaker is ready to use

• I have a Dell computer and am having issues with the computer audio. What can I do?

  If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices: 1. Go to the Windows Start Menu and open the Dell Optimizer software. 2. Click the Audio button. 3. Toggle the Switch to ENABLED. 4. Toggle the NOTIFICATIONS on. 5. Disable the Audio page and close the application. 6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu. If this does not solve your problem, contact the Dell support or your system administrator.

• I hear the sound only from 1 speaker?

  We recommend to check the following: - Are all the cables connected correctly and securely? - Are the sound settings set to stereo (not mono)?