speaker set - USB powered - 31010

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I get an error during installation.
To solve errors like: - Unrecognized USB device - Device driver software was not successfully installed - Can not find driver Please follow https://www.trust.com/en/support/troubleshooting/
My product is faulty. What do I do?
We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty
Where is your service center? Or where can I send my product to be repaired?
Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.