Downloads

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FAQ

• The mouse arrow shakes, moves strangely or does not move at all.

  Try using the mouse on a different surface or use a mousepad. Clean the sensor on the bottom of the mouse with a dry cloth. Improve wireless performance.

• How do I configure my mouse buttons for left/right handed usage?

  Follow the steps in the mouse settings page https://support.microsoft.com/en-us/windows/change-mouse-settings-e81356a4-0e74-fe38-7d01-9d79fbf8712b

• I get the wrong letters and/or symbols when typing on my computer.

  If your keyboard isn't typing the correct characters, you may have the incorrect input language selected. Please check the language preference settings of your system. If the correct language is not present, add this language to the system. If you use more than one language on your system, make sure to select the correct one. Set the correct language as explained in the keyboard settings page https://support.microsoft.com/en-us/windows/manage-the-input-and-display-language-settings-in-windows-12a10cb4-8626-9b77-0ccb-5013e0c7c7a2

• Is it required to turn off the product to save power?

  This product uses standby (sleep) mode to save battery power. When the product is not moving or there is no signal from the USB receiver, it will turn sleep-mode on, to save battery power. To make sure that there is no signal still going from the computer to the product, when the product is not used (since some computers continuously power their USB-ports, even when the computer itself is switched off), We recommend to doublecheck the power management options of the USB-port, if switching the product on/off is not an option.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• I have lost/broken the USB-receiver. How do I receive a new USB-receiver?

  It's not possible to provide a replacement receiver for this product. This is due to the fact that during production the product and receiver receive a unique code, so the product can only communicate with the bundled original receiver.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• My keyboard and/or mouse is acting strange, what could be the issue?

  We recommend fully reinstalling the product, including with new batteries. Make sure that all errors have been removed from Device Manager, remove the receiver, and then restart the computer. When the computer has completely restarted, connect the receiver to the computer without using a hub or extension cable. The computer detects the product and installs the integrated driver. This can take a moment. The product can now be used. If the problem persists, test the product on another USB port and another computer to rule out a problem with the computer.