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FAQ

• Subwoofer is not working.

  Make sure the subwoofer volume knob is turned up (not set to zero). Check cable connections of subwoofer. Check connection of speaker to soundcard; (colors of connectors must match colors connectors PC-side)

• My speaker set (with smart power management) stops working after some time, what is happening?

  After a period of no sound, your speaker set has entered a power saving mode in order to preserve energy. When you play music again, the speaker; set will automatically resume playing as usual. Please note that some computers won let attached devices resume from standby-mode due to configuration, the speaker set then has to be switched on manually.

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• My speaker set (with smart power management) won't resume playing?

  Your speaker set will go into Standby mode if it doesn't detect audio input after a specific amount of time. This speaker set uses a fixed thres hold input level to enable the smart power management feature. This means if you greatly lower the volume your speaker set might interpret this as silence and go into Standby mode. To avoid this from happening, turn up the volume as high as it can go without distortion setting in, and use the volume controls on your speaker set to determine how loud (or soft) you want your audio. Please note that some computers won't let attached devices resume from standby-mode due to configuration, the speaker set then has to be switched on manually.

• Can I use this speaker set close to my computer?

  Yes, this speaker set is magnetically shielded.

• How do I install my 5.1 Trust Gaming Speaker Set?

  This video explains how to install our 5.1 Trust Gaming Speaker Sets https://youtu.be/_ounn-NFYM0 target=blankhttps://www.youtube.com/watch?v=_ounn-NFYM0

• The remote is not reacting (correctly).

  First check the battery. If the battery starts to run out, the working distance of the remote decreases and the speaker will often no longer respond consistently. Try a new battery, and check if the issue persists. If a new battery doesn't fix the issue, contact our support team for further advice.

• I have lost/broken the remote. How do I receive a new remote?

  If you have lost or broken the remote, contact our support team via the Contact us: Ask a question option on the product page. Include as many details as possible such as purchase date and address details. As the more info you fill in, the quicker the team will be able to process your request and the sooner you'll hear from our team.