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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• The microphone is not working

  Can you check the following items: The headset is connected to the correct audio connection(s) on your computer? Consult the manual for more information. There is no error message (visible by the yellow exclamation mark) reported in the Device Manager? The device is the default device for recording and playbacking / input and output? Windows 7/8: Right click on the speaker icon in the taskbar and select Playback devices > Select the correct device > Set Default > OK To activate the microphone: right-click on the speaker icon in the taskbar and select Recording devices > select the correct device > Set Default > OK Windows 10: Right click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your ouput device option To activate the microphone: right-click on the speaker icon in the taskbar and select open Sound settings > Select the correct device in the Choose your input device option Mac: Go to "System Preferences" > "Sound" Click the "Input" tab to access microphone settings. Click the microphone in the devices list to adjust the microphone settings. If the above steps don't help, connect the headset to another computer, to check if the problem persists.

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• I have a Dell computer and am having issues with the computer audio. What can I do?

  If you are experiencing audio issues on your Dell computer, make sure to install the latest audio drivers for your computer from the Dell website at https://www.dell.com/support/home/en-us?app=drivers After you have installed the Dell software and drivers for your computer setup the software correctly to activate the audio devices: 1. Go to the Windows Start Menu and open the Dell Optimizer software. 2. Click the Audio button. 3. Toggle the Switch to ENABLED. 4. Toggle the NOTIFICATIONS on. 5. Disable the Audio page and close the application. 6. When plugin the microphone, headset or headphones, the Optimizer will notify that a device is connected to the audio port. Select the correct device that is attached in the Optimizer option menu. If this does not solve your problem, contact the Dell support or your system administrator.