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FAQ

• My product is faulty. What do I do?

  We offer a 'return to retailer' warranty on our products. In case of a defect, you can return the product to your retailer with failure description, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available. For full warranty conditions you can consult: https://www.trust.com/support/warranty

• Where is your service center? Or where can I send my product to be repaired?

  Unfortunately, we do not have service centers to repair products. A defective product should be replaced by your point of purchase during the warranty period.

• What is IPX7?

  IPX7: Can be submerged up to 1 meter in water for 30 minutes.

• How can I play music via SD-card?

  To play music via SD-card, you have to switch to SD input mode. And use a fat32 formatted microSD card, with max. 32GB, with mp3 audio files.